When something goes wrong
I paid but my credits are not showing
Reload first, then tell us.
Payments usually land within a few seconds.
1. Reload the page
2. Check the Credits page — the balance and every purchase is listed there
If it has been more than a few minutes, use Get support in the help menu and include roughly when you paid. We can see the payment on our side and fix it.
Do not pay twice.
More in when something goes wrong
Did this not answer it? Open the ? menu at the bottom of the sidebar in the app and choose Get support — it sends us the page you were on.